This privacy policy ("Policy") describes how DRIVE2THAI PLT (Company No. 202404002399 (LLP0039897-LGN)), its respective subsidiaries, affiliates, associated companies, and jointly controlled entities (collectively “DRIVE2THAI”, “we”, “us” or “our”) collect, use, process, and disclose your Personal Data through the use of DRIVE2THAI’s Apps and Websites (including all mobile applications and websites operated by DRIVE2THAI (respectively “Apps” and “Websites”), products, features, and other services globally (collectively, “Services”)).
This Policy applies to our customers, passengers, agents, vendors, suppliers, partners (such as referral and business partners), contractors, and service providers (collectively “you”, “your” or “yours”).
“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes, but is not limited to, your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, quotation details, and policy-related information.
Collection of Personal Data
We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession.
You provide your Personal Data to us
We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:
- Fill up a user profile or registration forms;
- Provide information to assess your eligibility to provide services as a DRIVE2THAI referral-partner;
- Interact with our social media pages;
- Participate in contests or events organised by us;
- Use biometric features to identify yourself; and
- Fill up demographic information in surveys.
When our services are used
Personal Data may be collected through the normal operation of our Apps, Websites, and Services. Some examples include:
- Your location;
- Feedback, ratings, and compliments;
- Transaction information;
- Information about how you interacted with our Apps, Website, or Services (such as features used and content viewed);
- Device information (such as hardware model, serial number, IP address, file names, versions, and advertising identifiers); and
- Personal data you enter in messages when you use our in-app communication features.
From other sources
When we collect Personal Data from other sources, we ensure that data is transferred to us in accordance with applicable laws. These sources include:
- Referral programs;
- Our business partners, such as agent partners, payment providers, enterprise partners, and transport partners;
- Insurance and financial providers;
- Publicly available data;
- Governmental sources of data; and
- Marketing services providers or partners.
Sensitive Personal Data
Some of the information that we collect is sensitive in nature. This includes information such as national ID numbers, race, and marital status. We only collect this information when necessary to comply with legal or regulatory requirements.
Personal Data of minors
As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to DRIVE2THAI. In the event that such Personal Data of a minor is disclosed to DRIVE2THAI, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.
When you provide personal data of other individuals to us
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members, or friends) to us. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used, and disclosed as set out in this Policy.
Use of Personal Data
DRIVE2THAI may use, combine, and process your Personal Data for the following purposes (“Purposes”):
Providing services and features
Your Personal Data will be used to provide, personalise, maintain, and improve our products and services. This includes using your Personal Data to:
- Provide you with Services across our various business verticals;
- Engage you to provide Services;
- Create, administer, and update your account;
- Verify your identity;
- Validate your vehicle and process payments;
- Offer, obtain, provide, or facilitate insurance or financing solutions;
- Perform internal operations necessary to provide our Services, including troubleshooting software bugs, data analysis, testing, and research;
- Protect the security or integrity of the Services;
- Process and manage your rewards;
- Enable communications between our users; and
- Enable our third-party partners to offer, manage, and facilitate insurance solutions.
- Use your Personal Data to provide insurance quotations, recommendations, cross-selling, marketing, and promotional offers related to motor, travel, and other insurance or financial products that may be relevant to you.
By submitting your Personal Data, you consent to the collection, use, and disclosure of your Personal Data as described in this Policy.
Safety and security
We use your data to ensure the safety and security of our services and all users. This includes:
- Verifying your identity when you log in to DRIVE2THAI;
- Using device, location, profile, usage, and other Personal Data to prevent, detect, and combat fraud or unsafe activities; and
- Detecting, preventing, and prosecuting crime.
Customer support
We use Personal Data to resolve customer support issues. For example, we may:
- Investigate and address concerns;- Respond to questions, comments, and feedback; and- Inform you about steps taken to resolve customer support issues.
Disclosure of Personal Data
We may disclose or share your Personal Data with third parties for the purposes set out in this Policy, including but not limited to:
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Insurance companies, intermediaries, agents, and service providers for the purpose of generating insurance quotations, underwriting, policy issuance, administration, renewal, claims handling, and related services;
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Business partners, vendors, and referral partners for cross-selling, marketing, or promotional activities relating to insurance and financial products;
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Where insurance quotations, offers, or related communications may be provided directly by DRIVE2THAI and/or the respective third-party insurance partners.
All third parties are required to process your Personal Data in accordance with applicable data protection laws and are subject to confidentiality and data protection obligations.
Retention/Deletion/Disposal of Personal Data
We will retain personal data for as long as necessary to fulfill our business purposes unless a longer retention period is required or permitted by law. Personal data that is no longer required will be securely and irreversibly deleted or anonymized in accordance with our data deletion procedures.
Amendments and updates
DRIVE2THAI reserves the right to modify, update, or amend the terms of this Policy at any time by placing the updated Policy on our Websites. By continuing to use the Apps, Websites, or Services after the modifications, you signify your acceptance of such changes.
If you have any queries about your personal data, please contact us at:
DRIVE2THAI PLT
32A-1, Lorong Batu Nilam 3C
Bandar Bukit Tinggi 1
41200 Klang, Selangor
